Under immediate direction and in compliance with straightforward and standardized policies, procedures, and rules, assists customers with permitting processes and inquiries via email, phone, and fax as well as in person. Assists in researching information for permits as needed. Supports walk-in and online customers in processing permit applications. Enters information into data management system and answers any questions that may arise. Receives fee payments for permits, non-resident contractor business license adjustments, property maintenance, Fire Department, and Zoning division. Balances cash drawer on a daily basis. Responsible for data and paper file maintenance. Creates and maintains electronic permitting and non-resident contractor license adjustment files.

Essential Functions

% of Time

• Process Building Permits: Serve as first point of contact for customers seeking building permits. Provide assistance, information, forms and permits to the public; receive, review, and process applications for permits; collect and process appropriate information, and apply applicable policies and procedures in determining completeness of applications, records, and reports; assess fees; issue and approve building, mechanical, plumbing, and other related permits. Verify all data for accuracy, including but not limited to dates, addresses, contractor information, tax map number, non-resident contractor business license adjustments, etc. Input, retrieve and update data for building, electrical, plumbing, mechanical, boarding, and sign applications into various customized data screens. Calculate, receive and process permit and license adjustment fees. Prepare and balance daily payments received for submission to the Revenue Division.

60%

• Provide Customer Service: Educate customers on state laws and local ordinances governing all permits (e.g., penalties for operating without a permit, types of permits, associated state licenses, etc.). Research and help customers solve any permit issues within scope of authority. As necessary, refer customers to the appropriate department/personnel for services. Copy, fax, and e-mail permitting forms and related documents (e.g., receipts, occupancy permits, applications, invoices, etc.) to customers.

20%

• Provide Administrative Support: As assigned, provide general office and administrative support. Receive and direct various phone calls and mail correspondence. Assist customers with online application submittals. Confirm completion of all background checks concerning occupancy permits and maintain files for all types of permits and Non-Resident Contractor business license adjustments. Collaborate with outside departments/divisions (e.g., Zoning, Fire, Engineering, Construction Inspection, etc.) to help maintain permitting. Maintain information sent to utility providers (e.g., electrical, gas, sewer).

20%

Perform other duties as assigned.

• High school diploma or equivalent.

• Over one (1) year of clerical office experience.

• Customer service experience.

• Knowledge of construction drawings and/or plans.

• Experience handling and balancing payments.

• International Code Council Permit Technician certification.

• Valid South Carolina Class D Driver's License.

• State and local construction laws and regulations concerning building permit processes and contractor licensing.

• Procedures and processes for permitting, licensing, data entry, and data management.

• Forms, applications, and documents needed for the administration of building permits and business license adjustments for non-resident contractors.

• Communicate laws, ordinances, and policies both orally and in writing in a clear, concise, and tactful manner.

• Review forms, applications, and related documents for accuracy and completeness.

• Accurately input data from applications into data management system.

• Research forms, websites, manuals, and other sources of regulation.

• Troubleshoot, research, and solve customer complaints and issues.

• Establish and maintain effective working relationships with co-workers, other City employees, and the public.

• Regularly attend work and arrive on time for the designated work schedule.

• Read and comprehend manuals, policies, and ordinances.

• Make mathematical calculations and draw logical conclusions.

• Write reports, prepare letters, summaries, meeting minutes, and compose emails in a clear and professional manner.

• Operate general office equipment to include scanner, printer, copier, multi-line telephone, and computer with Microsoft Office Suite.

• Utilize specialized software and systems to include credit card machine, permitting software, licensing software, and various other computer programs.

Primary Work Location: Office environment.

Protective Equipment Required: None.

Environmental/Health and Safety Factors:

Relatively free from unpleasant environmental conditions or hazards.

Physical Demands:

Continuously requires fine dexterity, sitting, handling, vision, hearing, twisting, and talking. Occasionally requires standing, walking, reaching, kneeling, bending, and crouching. Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; staff positioned at workstation most of the time with a variable position desk.

Mental Demands:

Frequently requires frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment. Occasionally requires time pressures.

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.