Location Designation:Hybrid - 3 days per week

When you join New York Life, you're joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

New York Life Insurance Company (www.newyorklife.com), a Fortune 100 company founded in 1845, is the largestmutual life insurance company in the United Statesand one of the largest life insurers in the world. Headquartered in New York City, New York Life's family of companies offers life insurance, disability income insurance, retirement income, investments, and long-term care insurance.

Role Overview:

We are seeking a dynamic and experienced senior Change Management Leader who will be responsible for developing and institutionalizing a best-in-class change management strategy that enhances employee readiness across the Service organization. This role involves creating and implementing comprehensive change management frameworks, toolkits, and templates to support consistent, predictable execution of major organizational transformations. The Senior Leader will collaborate closely with cross-functional teams and executive change and business leaders to align strategies and ensure seamless change implementation. This role also requires managing business-as-usual change activities, developing risk mitigation plans, and fostering a culture of continuous improvement. The Senior Leader will act as a trusted advisor, guiding business leaders on driving successful change and ensuring agility across the organization. Regular reporting on change progress and outcomes will be essential, utilizing data-driven insights to identify opportunities for further improvement.

What You'll Do:

Change Strategy Development

Develop and institutionalize a best in class change management capability that will improve employee readiness and account for change to all elements of the organization's operating model
Create effective change management frameworks, in coordination with our executive change and business leaders, that support an integrated delivery approach to ensure predictable execution and realization of benefits
Collaborate with cross-functional teams and other change management leaders to align on strategies and support major organizational initiatives

Change Implementation

Develop and implement change management best practices, including the creation of toolkits, templates, and frameworks to support consistent execution
Manage and influence potential impact of changes to people, process, technology, organization, and culture
Lead change assessments for various business initiatives to identify impact, scope, and resource responsibilities
Manage business-as-usual change management activities, ensuring smooth execution and support for continuous process improvements
Build and maintain risk mitigation plans to address potential challenges and obstacles within change initiatives

Continuous Improvement

Provide coaching, insights, and support to business leaders, ensuring they understand their role in driving and managing change
Foster organizational agility through engagements in and across the enterprise to more readily adapt in a continually evolving environment
Act as a trust advisor and liaison between departments and leaders to ensure a coordinated approach to change across the organization

Monitoring and Evaluation

Create, recommend, and implement measurement systems for change success e.g., adoption, performance KPIs, customer and agent experience
Utilize data-driven insights to identify organizational gaps and translate findings into actionable plans
Regularly report on change progress and outcomes to senior leadership

What You'll Bring:

Bachelor's degree in business, organizational development, or related field (Master's degree preferred)
8+ years of experience in relevant change management experience with at least 4 years of management experience (certifications are a plus)
Requires experience leading large-scale transformation projects across an enterprise from initiation through sustainment
Strong understanding of change management methodologies, tools, and best practices (e.g., Prosci, ACMP, Kotter or similar)
Familiarity with project management approaches, tools, and phases of the project lifecycle
Experience in financial services industry is highly preferred

Pay Transparency

Salary Range:$100,000-$155,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requiresFINRA licensedand/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID:91102