Customer Service Assistance (CAP) Case Manager 

Employer: Duquesne Light Universal Services
Reports to: Duquesne Light Program Supervisor Location: Hiring 1 in Swissvale and 1 in McKeesport
Hours: Mon. - Fri., 8:00am - 4:00pm (Allow flexibility in scheduling as required by client needs)   HFI Mission Duties:
Holy Family Institute (HFI) is a 125-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh's largest social service organizations operating 15 programs in three counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds.   General Statement of Duties: The Case Manager position will collect, analyze, and maintain information directly related to CAP accounts to accurately complete applications and interview Duquesne Light Co. customers for eligibility.  The individual will follow Duquesne Light Policy and Procedures as directed.      Essential Functions:

• Promotes the Mission and Philosophy of Holy Family Institute 
• Understand guidelines, limits and procedures of DLCO CAP 
• Interviews DLCO customers for program eligibility 
• Accurately completes CAP applications 
• Completes re-certifications and defaults as required 
• Manages daily work assignments in a timely fashion 
• Maintain accurate documentation and confidential documents 
• Assist clients with appropriate Referrals 
• Increase professional development by completing 40 hours of training annually 
• Completes other duties as assigned by supervisor 

  Requirements: 

• High School diploma: bachelor's degree preferred 
• Two or more years of experience in Customer Service 
• Knowledge of Community resources 
• Excellent written and verbal communication skills 
• Proficiency with Windows Office Suite 
• Demonstrated ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices 
• Must have Act 33/34 and FBI clearances and valid PA driver's license with reliable transportation 
• Must be 21 years of age

  COMMITMENT TO SOCIAL JUSTICE
Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, and language. We also believe that we should be "Faithful Listeners" and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that "God is Found in Everyday Activities" we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe "Loving Relationships" means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.
Holy Family Institute is an Equal Opportunity Employer  
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