* Note:

• The position is Hybrid (1 week in the office and 1 week working from home after a month of in-office training).
• This is a HIGH VOLUME call center role.

• Position: Customer Service Representative 2
• Industry: Banking/Financial Services
• Job duration: 3 months (Possible Extension)
• Location: Dallas, TX 75202 (Hybrid - 1 week in the office and 1 week working from home after a month of in-office training)
• Training Shift: 8 AM - 4:30 PM CST - Monday to Friday - First two weeks on the job and will need to be in the office for the first month on the job.
• Working Schedule: Monday - Friday (Any 8 hours between 7 AM - 8 PM CST) with some Saturdays (8 AM to 6 PM CST)
• Parking Charges: $9 - $18/day
• Pay Rate: $19.38/hour
• Tentative Start Date: 12/09/2024

• Support Customer Service; proactively seek ways to improve processes.
• Front inbound calls and make outbound calls to customers looking for new mortgage financing.
• Perform moderately complex customer support tasks.
• Receive direction from supervisor and escalate non-routine questions.
• Interact with client personnel on a range of information.

• Looking for talented individuals who have excellent communication and professional phone skills.
• Experience handling a high volume of inbound and outbound calls in a call center environment.