At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Deputy Director of Operations & Maintenance - Farebox Automated Fare Collection (AFC) will manage and direct the administrative, maintenance, and financial activities for all AFC farebox equipment, onboard revenue vehicle fare collection equipment and related projects, including oversight of farebox maintenance activities and schedules, budgeting, and resources planning in order to achieve predetermined objectives and works independently seeking advice or approval from the Director of Operations & Maintenance, Automated Fare Collection when necessary.

• Management and oversight of personnel responsible for all dispatch, maintenance, and repair activities related to AFC farebox and garage/carhouse equipment, and any associated onboard revenue vehicle fare collection equipment.
• Develop and implement policies, procedures, and priorities to guide the Director in the fiscal and administrative operations of AFC farebox equipment, onboard revenue vehicle fare collection equipment, and related projects.
• Allocates departmental resources, evaluating activities as needed in order to improve effectiveness.
• Monitors spending and performs variance analyses and devises solutions to correct cost variances.
• Manage contracts associated with maintenance of AFC farebox equipment and onboard revenue vehicle fare collection equipment.
• Coordinate all third-party repairs of AFC farebox parts and onboard revenue vehicle fare collection equipment.
• Oversees the planning, coordination, and execution of AFC farebox equipment engineering retrofits, equipment/parts upgrades, and onboard revenue vehicle fare collection equipment.
• Coordinate with other departmental resources related to the outsourced cash collection process.
• Prepare reports and updates for senior management and outside stakeholders on activities, issues, and concerns related to AFC farebox equipment, onboard revenue vehicle fare collection equipment, and related projects.
• Serves as the department liaison to other Authority departments on activities related to AFC farebox equipment and onboard revenue vehicle fare collection equipment to ensure Authority objectives are achieved and policies adhered to.
• Participate in the development of the operating budget required to support the ongoing operational and maintenance needs of the Authority under an automated fare collection system.
• Participate in the development, testing and implementation of AFC farebox equipment and onboard revenue vehicle fare collection equipment as needed.
• Drive a company vehicle to visit work sites and to assist at emergencies and/or events as needed.
• Respond either directly or through subordinates to emergencies on a twenty-four (24) hour, seven (7) days per week basis.
• Perform all other duties and projects that may be assigned.

• Bachelor's degree from an accredited institution in Business Administration, Project Management, Engineering, or related field.
• Five (5) years of experience in fare revenue or fare collection.
• Two (2) years of supervisory, managerial, and/or leadership experience. 
• Strong management skills including experience with supervising a unionized workforce.
• Advanced proficiency with Microsoft Office programs including Word, Excel, PowerPoint, and Project. 
• Ability to supervise and work effectively with a diverse workforce.  
• Possession of a valid driver's license without infractions in accordance with MBTA policy.
• Ability to comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc.
• Successful applicant must have English language skills required for the effective performance of the position.
• Ability to provide internal and external customers with courteous and professional experiences

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. 
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. 
• A master's degree in a related subject substitutes for two (2) years of general experience. 
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.  

• Experience using proprietary AFC software 
• Experience working in and around transit areas such as garages, carhouses, or stations.
• Experience overseeing field staff.
• Experience using Service Now. 

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
3. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
4. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
5. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
6. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
7. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
8. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
9. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
10. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.