Summary

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Duties

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at:

1 Vacancy will be filled in the following specialty areas: Taxpayer Services Submission Processing AM Atlanta

The following are the duties of this position at the full working level.

• Interprets in a variety of settings involving deaf/hard of hearing employees and hearing persons who are not familiar with sign language and the interpreting process.
• Simultaneously and consecutively interprets/transliterates, with equal facility in rendering from American Sign Language (ASL), Contact Variety Sign (CVS), and Manually Coded English (MCE) to English and from English to the aforementioned sign languages.
• Uses oral forms of communication to provide communication access for oral deaf or hard of hearing individuals and uses tactile forms of English, ASL, CVS and MCE to interpret/transliterate for individuals who are deaf-blind as needed.
• Interprets/transliterates for deaf/hard of hearing employees and hearing persons engaged in specialized meetings, seminars or training programs that utilize technical vocabularies and terminology unique to those fields (technical tax terminology, computer technical language).
• Interprets/transliterates for deaf/hard of hearing employees and hearing persons engaged in formal and informal meetings and other discussions with supervisors and staff members.

Requirements

Conditions of Employment

• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at () to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to , , and .
• Complete a to determine your suitability for Federal employment, at the time requested by the agency.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These must be unexpired original or certified copies.
• The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with and certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at:

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

BASIC REQUIREMENT : Undergraduate and Graduate Education: Major study -- the appropriate foreign language from an English-speaking college or university, English from a college or university in the other country or translating or interpreting where English and the foreign language were prerequisites. OR Experience in translating, interpreting, or other work requiring the use of English and the other language; or a combination of work (that required English and the other language) and training at the Defense Language Institute, Foreign Service Institute, or comparable training. The following are examples of work in the required language that may have provided the required abilities: translator; interpreter; librarian or information specialist required to make abstracts, screen, index, and scan material; intelligence; writer or editor; international organizational work, such as the Peace Corps, World Bank, United Nations, business, or other organizations; or professor, teacher, or instructor work at the high school or college level that required use of the foreign language.

In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:

SPECIALIZED EXPERIENCE: Applicants must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 level in the Federal Service. Examples of specialized experience includes Experience with English, American Sign Language (ASL), Contact Variety Sign (CVS) and Manually Coded English (MCE) to perform Sign-to-English and English-to-Sign interpretation; experience with the interpreting processes to determine the most effective means of communication for each Deaf/Deaf-blind/hard of hearing employee; experience in the development of training curriculum and utilizing current methods and materials in the instruction of sign language courses; experience with the use of telecommunication devices, assistive listening devices and other related technology for Deaf/Deaf-blind/hard of hearing employees; experience using the Registry of Interpreters for the Deaf (RID) Code of Professional Conduct (CPC) in order to maintain ethical standards for professional interpreters; experience working with sources and procedures for contracting sign language interpreter services; and effective written and oral communication skills. Examples of qualifying specialized experience includes, interpreting for deaf or hard-of-hearing individuals in meetings or trainings; Coordinating the schedules efforts with Authorized Government Representatives to include, making necessary arrangements of in-house and/or contracted interpreter services, tracking hours, following up on confirmation of services and allocation of funds. Assisting with the development and implementation of training for sign language instruction for employees; and Identifying barriers and resolving communication problems between supervisors, coworkers and Deaf/Deaf-blind/hard-of-hearing employees. Examples of qualifying specialized experience includes, interpreting for deaf/hard-of-hearing individuals in meetings or training; Pre-Assignment coordination by determining logistics and purpose of interaction for all parties involved. Identifying barriers to a successful interpretation and use of professional norms such as Demand-Control Schema to mitigate these barriers. Conducting formal and informal educational programs for hearing management and staff concerning issues related to deaf/deaf-blind/hard-of-hearing individuals, Deaf culture, and related language access issues. Advising supervisors of deaf/deaf-blind/hard-of-hearing employees on policies and practices that could have an adverse impact.

OR
EDUCATION: You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree in Sign Language Interpreting or related field of study. OR Three (3) full years of progressively higher-level graduate education leading to a degree in Sign Language Interpreting or a related field of study. OR LL.M, if related.

OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

For more information on qualifications please refer to .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Flexibility
• Interpersonal Skills
• Interpreting
• Problem Solving
• Self-Management

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

Veterans' preference is applied after applicants are assessed. Qualified preference eligibles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.

If you are a displaced or surplus Federal employee (eligible for the , you must receive a rating of category CAT A/B to be rated as "well qualified" to receive special selection priority.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

1. Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
   Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or links to social media such as LinkedIn, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
2. Online Application - Questionnaire
3. Education - See Education Section above
4. Registration/License (if applicable) - active, current registration/license
5. Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
   10-point preference eligible - Submit an , along with the required documentation listed on the back of the form if you are a 10-point preference eligible. For more information on claiming veterans' preference .
6. Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
7. Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click for eligibility and a detailed list of required documents.
8. High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

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