Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Administrative Assistant, Regional Office plays an important role in the organization by performing a number of activities related to the company’s Retail Administration functions. The role is primarily responsible, under general supervision, for performing full administrative and clerical duties of a confidential nature for executive and senior-level management within the Retail Administration department.

Essential Functions

• Perform general clerical duties and office support, to include, but not limited to: photocopying, faxing, mail support and distribution, file creation and maintenance, and filing.
• Prepare and modify reports, memos, letters, agendas, and other documents and deliverables, using word processing, spreadsheet, database, or presentation software.
• Work closely and effectively with the executives and department managers in functional service area(s), performing various administrative duties upon request, and other special projects.
• Receive and review escrow withhold approval and release requests; respond to related inquiries, and prepare and distribute escrow withhold checks.
• Receive visitors and calls for the executives and department managers in functional service area(s); provide information by answering questions and requests.
• Respond to requests for system updates related to appraisal, wire, and flood inputs.
• Process monthly invoices for payment to various vendors.
• Arrange detailed travel plans and itineraries for travel.
• Coordinate and schedule appointments/conference calls for RA; set-up and reserve meeting space, respond to and create calendar requests. Perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent required, some college-level business courses preferred, along with a minimum of three years of experience as an administrative assistant supporting multiple managers.
• Prior experience in Mortgage lending, Finance, or similar field strongly preferred.
• Passionate about delivering excellence in customer service.
• High levels of diplomacy, tact, and confidentiality a must.
• Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing; especially in the face of resistance or setbacks.
• Ability to demonstrate patience and professionalism when interacting with both internal and external customers.
• Ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills required; excellent spelling, grammar, and punctuation skills.
• Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency with data entry, Microsoft Word, Excel, and PowerPoint required.
• Familiarity with making travel arrangements, including booking airfare, hotel arrangements, and rental car reservations.
• Ability to type 60-70 wpm.
• Thorough knowledge of voicemail and e-mail systems.
• Ethical, with a commitment to company values.

Supervision

• General supervision required, depending on experience
• Apply sound judgment in the execution of core job responsibilities
• Generally, follows pre-defined processes and guidelines, escalating more complex issues for advice and resolution

Requirements

• Physical: Work is primarily sedentary; occasionally walks and/or stands

• Manual Dexterity:  Frequent use of computer keyboard and mouse.

• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media
• Environmental:  Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Target hourly rate is $16.50 per hour.

This position offers eligibility for incentive compensation.