Who you'll work with:

The Business Systems Operations Team provides support to all departments within the ABIS US Retail organization as it relates to the DST TA2000 application. The services provided by the department assist the operational areas in our organizational processing and reporting needs on a periodic or ad hoc basis. The members of the BSO team provide a variety of services including, but not limited to, new fund administration, mergers, conversions, annual fid fee runs, annual purge runs, 12B1 quarterly runs, ABIS nightly fund pricing, dividend runs, TA2000 enhancements/ implementations, workflow design and enhancements, project management, main frame job submission, account statistical list/ reports, and user security for the SS&C suite of products.

We are seeking a San Antonio Texas-based Analyst to join our Business Systems Operations Group. This position is a technical skills position.

A Business Systems Analyst at our organization collaborates with stakeholders, including clients, traders, and IT teams, to understand and document business requirements for transaction processing systems. They will also be responsible for and able to:

• Analyzes current systems and processes to identify areas for improvement. Designs and proposes solutions to enhance efficiency, accuracy, and compliance in transaction processing.

• Ensures the integrity and accuracy of transaction data. Works on data mapping, validation, workflows, visio diagrams for visual representation, and reconciliation processes to support seamless transaction flows.

• Identifies and implements process improvements to streamline transaction workflows, reduce errors, and enhance overall operational efficiency.

• Participates in the implementation of new systems or system upgrades. Develops test plans, conducts testing, and ensures that systems meet business requirements and function correctly. This includes facilitating end user testing and performing testing on systems and applications.

• Provides IT help desk level support to end-users, addressing system-related issues and queries.

• Ensures that transaction processing systems and practices comply with regulatory requirements and internal policies. Identifies and mitigates risks associated with transaction processing.

• Prepares detailed documentation, including system specifications, process flows, and user manuals. Generates reports and analytics to support decision-making and performance monitoring.

What you'll do:

• System Maintenance for our organization’s applications

• System enhancements research and implementation

• Fund and ID administration

• Data analysis and mining using software for reporting purposes

• Product support for shareowner and broker dealer self-servicing

• Research issues utilizing a documentation repository for the recordkeeping system

• Microsoft Office Suite of tools

• SS&C Suite of tools

Responsibilities:

• Oversee the review, research, and management of system enhancements in collaboration with the system owners.

• At times administer operational changes such as fund launches, fund name changes, fund mergers, and fund liquidations and support fund activity for the lines of business.

• Act as a system administrator for SS&C and ABIS applications, ensuring the accurate creation of user IDs for system access and removal of access in a timely manner.

• Maintain, implement, and improve the SS&C Suite of Tools as part of system administration duties.

• Design and implement new process workflows.

• Coordinate with the department to schedule reports (daily, monthly, quarterly, annual) and verify their accuracy.

• Respond to requests from internal associates for additional reports, ensuring they meet the required specifications.

• Document systems and processes to improve team efficiency.

• Collaborate with internal development teams to create, test, and implement system enhancements.

• Validate new systems, software, and processes through rigorous testing, ensuring they meet operational requirements and standards.

Individuals will develop and maintain strong relationships with internal departments, including Operations, Marketing, Legal, and other external partners, aligning the development and implementation of strategies, plans, and system models and keeping clients informed and engaged throughout the project lifecycle. They will have the opportunity to learn the core system files and how they interact both for the mainframe and in support of the peripheral recordkeeping system products ABIS utilizes; this enables the individual to be an asset within any group within the transfer agency.

What we're looking for:

• Bachelor's degree or equivalent hours in a business related or information technology discipline and/or work-related experience in an equivalent position.

• Working knowledge of Microsoft Outlook, Word, Excel, and Access.

• The ability to use command line, install and reinstall applications, and troubleshoot technical issues.

• IT Help Desk Support Experience is preferred.

• Professional, personable, and responsible in manner. A team player that is motivated to learn and be innovative.

• Organized, thorough, and conscientious. Establishes priorities and follows through on tasks to completion.

• Strong verbal and written communication skills.

• Strong problem solving and analytical skills. Number and detail-oriented.

• Ability to work independently and cooperatively in a team setting.

Who We Are:

We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 57 locations operating in 26 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work.

Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us!

People of color, women, and those who identify as LGBTQ people are encouraged to apply. AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB’s policies, as well as practices, seek to ensure that employment opportunities are available to all employees and applicants, based solely on job-related criteria.