Job Details:

Title: IT Technical Support

Location: Addison, TX

Duration: 12 months of contract | Onsite

Pay: $22/Hr. to $24/Hr.

Job Description:

• Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care.
• The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT.
• Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
• Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.