JOB REQUISITION

LOCATION

ADDITIONAL LOCATION(S)

JOB DESCRIPTION

You Belong Here

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You

We are looking for a Learning Technology Analyst to join our Global Learning & Development (L&D) team, located in any of our Protiviti offices, with a preferred location of Tampa, Orlando, Chicago, or Cleveland. Protiviti works in a hybrid environment and this role requires that you work in-person in our office at least 3 days per week.

What You Can Expect

The Protiviti Global L&D team provides exceptional development opportunities for our people beginning with each individual's first day on the job continuing throughout their career. We focus on innovation in learning, and we work with business leaders to support our business growth and organization development and transformation goals.

As a Learning Technology Analyst, you will make an impact by supporting the configuration and management of Learning technologies and platforms at Protiviti. Our learning technology platform includes learning management systems, learning experience platforms, learning content platforms, technologies used in the classroom, collaboration technologies, and virtual reality tools.

You will assist with learning technology projects, support team members in setting up, configuring and managing learning technologies, and participate in the process of analyzing and enhancing learning technologies and related business processes. You will proactively engage with our global business units, stakeholders, and learning leaders to understand business needs, to configure learning technology to support the needs, and to provide knowledge and insights on best practices.

What You Will Be Doing

• Support the organization in configuring and using learning technologies

• Create, manage, and archive learning content

• Create, distribute, and maintain reports including complex non-standard/custom reports and ad hoc analysis requests for stakeholders

• Troubleshoot and resolve system issues; collaborate with other IT teams when needed

• Provide ongoing support with technical integrations and vendor escalations and resolutions

• Proactively formulate ideas and provide recommendations for system and process enhancements, driving continuous improvement

• Assist in the deployment of new technical features including documentation, testing support, and end-user training

• Communicate complex technical information to less technical users and in-depth business processes to technical resources

• Process learning records and generate certificates

• Manage training inquiries and respond to messages in a timely manner and with excellent customer service

• Drive projects to timely completion with planning and forecasting, creative problem solving, delegation, communication, and influence

• Establish, develop, and maintain relationships internally with stakeholders

• Stay current with emerging trends and best practices in Learning Technologies

• Travel expectations for this role are 10%

• You may occasionally be required to work outside typical business hours to accommodate meetings across multiple time zones

What Will Help You Be Successful

• You are exceptionally detail oriented, but also capable of seeing the "big picture" view and thinking strategically

• You like to work independently but value collaborating with others too

• You are passionate about evaluating, synthesizing, organizing, and interpreting data and information

• You can communicate complex technical information to less technical users and in-depth business processes to technical resources

• You have subject matter knowledge in learning technology and industry trends and working knowledge of web & SaaS applications

• You are experienced in providing exceptional technical support

• You are self-motivated, decisive, with the ability to adapt to frequent change, and able to balance competing priorities

• You prioritize job responsibilities and execute plans based on guidance from team leaders

• You are motivated by new ideas, but also thoughtful about what's possible given tight deadlines

• You have a desire to learn, are curious, and are receptive to feedback and mentoring

• You are an avid user of technology (platforms, apps, tools, etc.) and are confident and excited about learning how to use new technologies

• You are comfortable in a dynamic environment, adept at balancing multiple priorities, and nimble and positive in responding to change.

• You have a passion for understanding how learning fits into the greater organizational context and you constantly look for ways to add more value to support strategic goals.

Your Educational and Professional Qualifications

• Bachelor's Degree in a relevant discipline.

• 2+ years of experience working with learning management systems (LMS), preferably Cornerstone on Demand.

• Proficiency in Microsoft Office 365, particularly Teams, Outlook, Excel, and PowerPoint

• Consulting/Professional Services industry experience, preferred.

Our Hybrid Workplace

Protiviti operates in a hybrid work environment, meaning all employees are expected to achieve a blend of in-person and remote work. This model creates meaningful experiences for our people and clients while offering a flexible environment. The expected ratio of remote to in-person work will vary by team and other business factors. Local and/or out-of-state travel is required based on our project and internal client commitments.

Protiviti is not registered to hire or employ personnel in the following states - West Virginia, Alaska

#LI-Hybrid

Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills and geographic work location. Below is the salary range for this job.

Our annual bonus plan provides eligible employees additional cash and/or discretionary stock compensation opportunities. Below is the bonus target opportunity for this job.

The total cash range is estimated from the sum of the base salary range plus the bonus target opportunity. Below is the estimated total cash range for this job.

Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions. We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year.

Learn more about the variety of rewards we offer at Protiviti at https://www.protiviti.com/sites/default/files/2023-12/2024-benefit-highlights.pdf.

Any benefits outlined are part of our reward offerings for full-time employees in the U.S. Your Open Enrollment materials, insurance contracts, plan documents and Summary Plan Descriptions together comprise the official plan document which legally governs the administration of your benefit plans. Protiviti reserves the right to terminate or amend your benefit plans in any way and at any time.

Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Protiviti's employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.comor call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Protiviti will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Protiviti is not registered to hire or employ personnel in the following states - West Virginia, Alaska.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

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