Our West Trenton General Claims Legal Department is seeking a motivated, detail-oriented individual for a PIP Litigation Assistant role. Reporting to the designated supervisor and accountable for efficiently collecting and organizing pertinent information of appeal, litigation/arbitration process for adjusters and defense counsel.

Hours: Monday to Friday 8AM- 5PM (Hours can vary based on NJM start time)

Salary: $40,500- $47,080 (Salary is commensurate with experience and credentials)

Job Responsibilities

• Receive, analyze, and process complaints/arbitration demands, create litigation matters, and assign to appropriate PAL adjuster for review.
• Assist PAL Adjusters and supervisors by accurately entering pertinent information into Claim Center, OnBase, and Agile Point.
• Review the investigation file material, select appropriate information, and electronically send to defense firms
• Provide support to PAL Adjusters with document requests and information needed for pertinent matters
• Provide support as needed to FNOL (First Notice of Loss) Dept. in taking claims
• Process monthly vendor bills
• Properly answer and accurately process incoming inquiries from attorneys requesting payment status, missing Bottom-line entries and document requests
• Periodic telephone and email communication with vendors, defense, and plaintiff counsel firms regarding litigated matters
• Process incoming mail for distribution to the appropriate PAL Adjuster
• Maintain Legal Exchange (electronic billing site) by creating matters for defense counsel to bill at conclusion of matter
• Maintain monthly reports of arbitration demands for management review
• Process all zero EOB’s within statutory timeframes for upheld payment appeals

Required Qualifications and Experience

• Strong verbal and written communication skills, including active listening
• Multi-tasking, problem-solving and decision-making abilities
• Ability to work independently
• Effective computer skills and ability to work in multiple systems
• Organization, time management and prioritization abilities
• Demonstrate reliability and conform to the company’s attendance policy
• High School Diploma or GED required

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.