At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Quality Assurance Senior Manager in Center of Quality as a part of Commercial Banking Operations division. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage a Quality Assurance group or diverse and complex department focused on designing and defining quality programs and requirements for the business
• Ensure redesign and change management to resolve longer term concerns
• Develop and administer budgets, schedules, and performance standards
• Ensure effective communication strategy and adherence to company and unit policies, procedures and practices
• Assist with development of service level agreements and other departmental initiatives
• Achieve results through managers and more experienced Quality Assurance Analysts
• Collaborate with business partners to influence and enact updates as needed
• Provide direction through managers, ensuring quality standards are maintained and ensuring enactment of approaches to correct problems
• Partner with more experienced managers to allocate and coordinate resources and determine appropriate staff levels in alignment with quality program design, complexity, and work requirements
• Engage frequently with peers or more experienced level managers to advise and consult on matters regarding program effectiveness, change preparedness, technology matters, or service levels
• Conduct briefings and technical meetings for internal and external representatives as required
• Manage allocation of people and financial resources for Quality Assurance
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Management experience

Desired Qualifications:

• Knowledge and understanding of Quality Assurance methodology and workflow applications used to support the execution of post close quality reviews
• Ability to understand quality assurance workflow logic, and partner with technology and business partners to test and implement system and program changes
• Ability to work effectively under pressure, meet deadlines, exercise independent judgement, and use critical thinking skills
• Experience in building and managing teams, developing talent, and providing strong, proactive leadership
• Proficient at effectively working and collaborating with teams within a matrixed organization
• Experienced in building constructive and effective relationships. Delivers on commitments and renegotiates when needed. Strong sense of accountability
• Broad understanding of risk types, methodologies and frameworks for evaluating or testing controls and assessing results, conducting research, and identifying control deficiencies
• Experience drafting and executing control evaluation test scripts to assess the performance of internal controls
• Creates and mentors on building constructive and effective relationships
• Experience implementing control evaluation methodologies to support the target state
• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact
• Familiar with various quality assurance techniques
• Risk management experience with demonstrated leadership skills and ability to drive improvements
• Proficient at influencing and consulting strategically across a large organization and with various levels of leadership/stakeholders
• Balance strong, innovative problem solving skills with the practical ability to implement workable solutions to problems in a fast-paced, deadline driven environment
• Strong risk and control fundamentals
• Effectively communicates in both written and verbal formats with senior executive-level leaders
• Extensive understanding of operational risk management in the financial services industry
• Demonstrated negotiation skills, especially with difficult topics when partnering with senior management. This includes the willingness and ability to question decisions, understand direction and escalate issues, where necessary
• Ability to synthesize data from a variety of sources and deliver results quickly
• Demonstrated ability to deliver high quality output from self and team

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work additional hours as needed

Primary Posting Location:

• 2800 S Price Rd, Chandler, Arizona 85286

#Commercialbanking

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.