Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a highly experienced Senior Cloud Infrastructure Engineer to design, implement, and support Software Defined Storage (SDS) and Kubernetes platforms in a private cloud environment. This role focuses on scalability, resilience, automation, and performance using Infrastructure-as-Code and GitOps practices.
This is a deeply technical role requiring expert-level understanding of Software Defined Storage, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.
Key Responsibilities:
- Design, implement, and operate large-scale Software Defined Storage architectures across private and public cloud regions.
- Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).
- Build and operate multi-tenant Kubernetes clusters on bare metal using SDS-backed storage.
- Develop Infrastructure-as-Code using Ansible, Terraform or Pulumi, with Python/Bash automation.
- Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
- Build observability, alerting, and auto-remediation using GitOps and tools such as Prometheus, Loki, and Grafana.
- Architect and maintain high availability, disaster recovery, and scale-out infrastructure.
- Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems.
- Participate in on-call rotations, incident response, and root cause analysis.
- Collaborate globally on change management, documentation, and operational best practices.
Requirements:
- 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux.
- Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems.
- Experience with block, file, and object storage, including Fibre Channel and IP-based protocols.
- Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS).
- Proficiency with Infrastructure-as-Code (Ansible, Terraform, or Pulumi).
- Strong scripting skills in Python, Bash, or Go.
- Deep experience with enterprise DNS (Infoblox DDI, BIND, cloud DNS platforms).
- Experience operating 24x7 mission-critical production environments.
- Hands-on experience with hypervisors (vSphere and/or KVM).
- Strong written and verbal communication skills.
- Proficiency with Git, CI/CD pipelines, and automated testing frameworks
- Ability to write technical documentation and contribute to community wikis or knowledge bases.
- Bachelor’s degree in computer science or equivalent professional experience.
Preferred Qualifications
What You’ll Get
Skills and Attributes:
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a highly experienced Senior Cloud Infrastructure Engineer to design, implement, and support Software Defined Storage (SDS) and Kubernetes platforms in a private cloud environment. This role focuses on scalability, resilience, automation, and performance using Infrastructure-as-Code and GitOps practices.
This is a deeply technical role requiring expert-level understanding of Software Defined Storage, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.
Key Responsibilities:
- Design, implement, and operate large-scale Software Defined Storage architectures across private and public cloud regions.
- Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).
- Build and operate multi-tenant Kubernetes clusters on bare metal using SDS-backed storage.
- Develop Infrastructure-as-Code using Ansible, Terraform or Pulumi, with Python/Bash automation.
- Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
- Build observability, alerting, and auto-remediation using GitOps and tools such as Prometheus, Loki, and Grafana.
- Architect and maintain high availability, disaster recovery, and scale-out infrastructure.
- Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems.
- Participate in on-call rotations, incident response, and root cause analysis.
- Collaborate globally on change management, documentation, and operational best practices.
Requirements:
- 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux.
- Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems.
- Experience with block, file, and object storage, including Fibre Channel and IP-based protocols.
- Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS).
- Proficiency with Infrastructure-as-Code (Ansible, Terraform, or Pulumi).
- Strong scripting skills in Python, Bash, or Go.
- Deep experience with enterprise DNS (Infoblox DDI, BIND, cloud DNS platforms).
- Experience operating 24x7 mission-critical production environments.
- Hands-on experience with hypervisors (vSphere and/or KVM).
- Strong written and verbal communication skills.
- Proficiency with Git, CI/CD pipelines, and automated testing frameworks
- Ability to write technical documentation and contribute to community wikis or knowledge bases.
- Bachelor’s degree in computer science or equivalent professional experience.
Preferred Qualifications
What You’ll Get
Skills and Attributes:
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
About Five9
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually.
The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience.
Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
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