Location: On site in Charlotte, NC.; Atlanta, GA.; Memphis, TN.; Metairie, LA.; or Irving, TX.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The Syndications Servicing Manager leads the Syndications Servicing Administrators for participations. This leader partners with Loan Closers and Line of Business leaders to fulfill syndicated facilities where the Bank serves as a participant. These facilities require individuals with strong business acumen, poise under pressure, impeccable customer service skills and excellent analytical and problem-solving abilities.
The leader directs the team that manages the ongoing servicing of syndications originated in their assigned line of business. The leader builds relationships with agent banks and acts as a liaison between LOB's and agent banks to ensure clear and timely communication and in a manner that reflects positively on the reputation of the Bank. The leader develops money management strategies, including managing all incoming and outgoing wires and ensuring that cash flows and wires adhere to internal policies and that settlement occurs timely and accurately. The leader ensures the proper application of all payments and maintains quality of all maintenance over the life of the loan, which includes advances, payments, fee computations, modifications, prepayment penalties and ultimately payoff.
Essential Duties and Responsibilities:
Leadership and guidance of a team of professionals who service the Bank's largest loans.
Coaching team members to high performance and for maintaining strong professional relationship with LOB leaders and internal business partners.
Orchestration of the boarding of all syndication facilities, including but not limited to the commitments, collateral and guarantors, performing maintenance, calculations and adjustments on complex interest and fee accruals, verifying and funding all incoming funding requests from banks in a timely manner.
Knowledge:
- Extensive understanding of syndication and participation ecosystem and concepts, i.e. pro rata shares, accruals
- Strong knowledge of syndicated loan structures and credit documentation
- Understanding of processes such as takedowns, paydowns, sub-limits such as swing lines and Letters of Credit
- Knowledge of servicing account maintenance
Abilities:
- Motivate team for high performance
- Take a systematic approach to work & plan ahead to train/educate others
- To defuse tense situations or difficult customer interactions
- To properly communicate with internal and external business partners
- To handle multiple tasks and prioritize
- To maintain a healthy relationship with partners and agent banks
Skills:
- Ability to make decision regarding operational and administrative risk as related to syndicated credits
- Impeccable customer service skills
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills across all levels of the organization
- Proficient computer skills, especially Microsoft Office applications
- Attention to detail and able to identify potential issues
Education and/or Work Experience Requirements:
- Bachelor's degree in finance or related discipline required
- 3 to 5 years’ experience with administration of syndicated transactions including loan closing or servicing
- 3 to 5 years’ management experience
- MBA a plus
- Knowledge of ACBS loan system a plus
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Hours:
- Monday - Friday
- 8:00 AM - 5:00 PM
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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