• Monitor customer freight to identify issues and improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use a variety of technology to analyze service issues and trends to determine solutions.
• Work closely with leaders, teams and customers.

• Have a high school diploma or GED.
• One year of customer service experience preferred.
• Have strong written and oral communication skills.
• Able to manage multiple priorities.

• Associate will be provided partial scheduled remote options after one year in role dependent upon associate meeting the performance expectations of the role.
• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of customer service benefits.

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